Your ambassador, in the field and digitally for your product and service.
We see, you see.
We hear, you hear.
You dream, we execute.
Your vision, our mission.
Our unique platform of merchandising, secret shopping, and review monitoring provides the ability to have your brand, product, or service stand out, way out from the chaos of other choices.
Retail Assistance Corporation, (RAC), has been providing daily market research and in-store merchandising to our clients since 1990. We offer grass level due diligence in all fifty states, Canada and the Caribbean.Learn More
The new era of retail.
Cultivating and maintaining a digital footprint. We can provide a solution.
Retail Assistance Corp helps businesses collect and monitor customer reviews and leverage those reviews to boost their traffic, customer loyalty, sales, and in turn, revenue.Read Article on Leveraging Peer Reviews
We provide honest and authentic reviews for any product or service in any market within a matter of days. We provide services to monitor & respond to your business’s reviews insuring optimal performance.
97% of customers say that reviews factor into their buying decisions*Learn More
*Fan & Fuel
Retail Assistance is proud to hire only highly qualified, experienced professionals to represent us In stores across the United States and beyond.Learn More
In-store merchandisers are individually trained to understand the importance of maintaining Retail Assistance Corporation standards, the highest standards in the industry.Learn More
Our professional data gathering and dynamic online reporting are what differentiate Retail Assistance from the rest. Experience the RAC Difference.Learn More
E-Commerce Review Production and Monitoring
We provide an E-Comm solution for generating, posting, and maintaining online reviews. We accelerate content delivery. Withing 48 hours we can post reviews and photos. We can produce reviews in advance of your launch to validate and inform purchasing decisions. We turn passive browsers into active buyers.Learn More
Brand Ambassador Selling
RAC offers Brand Ambassadors that sell our client’s products in store during events and peak selling periods. Our Brand Ambassadors sell, on average 9 times more per hour than stores without a dedicated sales person. Customers get the attention, brand messaging and expert information on our clients’ products and brands, while at the same time, selling exponentially more product.Learn More
When asked by your merchant: why don’t you have more reviews on your product, why don’t you have more positive reviews, or why haven’t you had any reviews for the last six weeks? We are your solution! Retail Assistance Corp can help customers be more engaged in your brand by maintaining an active and healthy review system that is proven to increase awareness and sales.Learn More
"As you’re aware, the brand ambassador program in Columbia Mall, Maryland ended this past week. The Department manager shared with me some numbers for June MTD. Volume to plan: +146% for Columbia, Volume to LY: +116%. The Region was minus 27% to plan and down 9% to LY. The program was a huge success! ~ Read more..."
Steven B., Selling Brand Ambassador, Global Watch Company
"As I reflect over my past seventeen years of working here it is with great appreciation that I write to you today. It has been over eight years since we began our partnership with Retail Assistance and it has been and exciting and rewarding journey! When we first reached out to RAC, we were working with several merchandising services and part Read more..."
Tracey E., Merchandise Manager, Women’s Handbag and Accessories Manufacturer
"Thank you! Business has picked up double digits since RAC started servicing. YAY- It is working ~ Kathi M"
Kathi, National Account Executive, Fashion Jewelry and Accessories Manufacturer
"I just wanted to drop you a quick note about how wonderful Valerie has been in growing our gift bag business. I have known her for three years and can always rely on her to keep promises and merchandise the gift bags in the best possible way to drive our business. Case in point, December Read more..."
Norman J., Sales Manager, BevMo!
"Thank you for your support and commitment to the businesses you serve at Macy’s Herald Square. The team that you have in place in housewares, Shareef, Tony and Margo, are all terrific and do a great job serving our customer and helping to drive our business results. I would love to have the opportunity to Read more..."
Scott G., Vice President, Store Manager, Herald Square- Home Northeast, Macy’s
"As Macy’s Merchandising Group undergoes a major transition that may affect our relationship, I wanted to send you a note of gratitude to you and your incredible team. You have been partners with MMG for nearly twelve years of which I have overseen the division for the last four years. Your team has been an Read more..."
Mark T., Senior Vice President Retail Development and Marketing, Macy’s
"I hope all is well. I wanted to let you know I just received selling info on our Private Label programs and there has been a significant increase in sales since your team was in there, clearly a direct correlation. To be specific, the stores that you serviced had a 24% increase in sales vs. Read more..."
Eric B., Director of Sales and New Business Development, Major Legwear and Apparel Manufacturer
"Shelly, I am smiling ear to ear reading these!! The reviews are great. It’s been amazing how quickly you have executed. I cannot thank you enough and look forward to working together more."
Lauren, E-Commerce Marketing Manager, Humm Kombucha
"I’d like to thank you for your partnership and services this year. The efforts and quality you/your team provide has allowed our company to extend our partnership with our most key customers. In addition, and most important, the in-store services you provided have increased revenue for both us and our customers. Not an easy task in a challenging retail environment. Read more..."
Shane W., Director of Sales- Global Footwear and Apparel Manufacturer
"Thank you Alan and your team for your support at our top Nordstrom doors. I saw my selling report today from last week today and WOW. We have seen a (4% weekly turn rate) (16% above plan) at the stores that you service! We are trending extremely well given the challenging retail environment. Thank you for Read more..."
Lalania, Regional Sales Manager, Watch and Jewelry Manufacturer
"Thanks for stopping in. Below are the sales results for the EDG doors you visited: RA 300 Doors: Sales $: +5% To LY EOH: $: -30% To LY Total Kohl’s: Sales: -62% To LY EOH: -30% To LY 67% swing! Great job! I will keep you posted with any updates from our other vendors. Thanks, Read more..."
David P., Assistant Buyer, Kohl’s Department Stores
"Just wanted to share some exciting news with you on one of yours/mine favorite accounts. At Kohl’s we were up 19.4% in April (month)and in May (month) we were up 48.7% in sales with a million dollars less inventory than last year! Week 18 we were up 99.5% (correct) with 100k less stock than last Read more..."
Ken O., COO, Women’s Handbag and Accessories Manufacturer
"I want to congratulate the ALL the MC’s on an amazing month of sales for July!!! We had all but 6 doors exceed their sales plans for the month and overall RA beat plan by 13%!!!! I have attached the sales by door highlighting our 3 winners for the contest last month! #1 Kings Plaza Read more..."
Nicole, Buyer, Denim and Apparel Manufacturer